Crisis Management

Terra Firma has extensive experience of crisis management and can support Boards and executive leadership teams in preparing to respond to any crisis, whether it be reputational, organisational, technical, man-made, natural or political. Our framework is based on a checklist, itself based on the experience of crisis management in the aviation and medical sectors. Our approach takes into account that people, not processes, are what makes crisis management successful or not. Personalities, and their impact on crisis decision-making, are recognized in training, and this knowledge is used to ensure that the team is effective in practice.