We have just published the third in a series of articles connected to the new crisis management standard – ISO 22361:2022. One of the biggest concerns of crisis management teams is how to make a decision, especially when under stress and when information is confused or contradictory or incomplete, and when there are multiple (but often sub-optimal) options. In this article we discuss crisis decision making and share some thoughts on the tools available.

Download the article from Free Downloads, here.

There’s a new item in Free Resources entitled “What makes crisis leadership different?”.

Following on from our review of the new ISO crisis management standard, we have just completed a complementary piece on crisis leadership. We have tried to examine what makes crisis leadership different to everyday leadership and hopefully you will find some truth and useful insight in what we have to say. If you are interested then please take a look.

• Click here to find this document in Free Resources Downloads

There’s a new item in Free Resources entitled “The new ISO standard for crisis management: does it add value?“.

This new report from Terra Firma may be of some value to those with an interest in crisis management. In this report we provide a critique of the new ISO standard for crisis management (ISO 22361:2022) by comparison with the standards that came before it. We will be writing articles on themes from the new ISO over the coming months and the first will be on crisis leadership, one of the key facets of crisis management.

• Click here to find this document in Free Resources Downloads

Terra Firma has experience in helping clients manage the strategic, operational and reputational issues around allegations of sexual exploitation and abuse (SEA).  Typically, this involves helping management and board keep their particular show on the road, navigating internal and external challenges as they respond to the incident.  Given that this is a governance issue, members of both management and board at senior level are often involved or even to some extent implicated.  Not only are brand and corporate reputation at risk, but so are personal reputation and livelihood.  This can put great stress on decision-makers and have an impact on their objectivity and ability to make appropriate decisions, severely testing the unity of, and alignment between, the senior management team and  the board.

A professional, objective, experienced and discreet adviser will provide advice on strategic crisis management, help to mediate and facilitate board and management interactions and ensure a calm response from all parties. This is crucial support for a CEO or board chair.

Terra Firma can help organisations prepare and train for such crises, and provide on-the-spot support in the event that a client is faced with such a situation.

We have produced a guidance document on this subject and given some important differences, we have provided one document for the commercial sector and one for charities/aid agencies.

Follow the below link to access either of the two documents:

• Free Resources Downloads

In collaboration with Hellenic war Risks, Terra Firma has produced some leaflets offering security advice for ships’ officers and crew operating in the Gulf of Guinea. Terra Firma has been working closely with Hellenic War Risks (www.hellenicwarrisks.com) for the past 12 years, supporting the Hellenic shipping community in response to piracy and kidnapping.

See the free downloads section to access.

From 1 March 2017, Terra Firma has been working in close partnership with Constellis, a US-based security risk management company. Terra Firma clients who pre-date this partnership will continue to receive direct services from Terra Firma.

A new report has been added to the Resources section, entitled “Southern Nigeria in flux – February 2016”.

Please visit the Free Downloads page to download this report.

The Letter From Caracas in our Free Downloads section has now been updated (previous version, September 2015) to a new report, for February 2016.

To access the download, along with other free Terra Firma Risk Management reports on global security, click here.

Terra Firma Risk Management have today published a new report entitled “Islamic State and Kidnap in North Africa”.

This report, along with several others, may be accessed at the Free Downloads section of this website, by filling out the online form.

Click here to download a free report today.

Terra Firma featured in a recent Economist article.

The following excerpts are taken from the article:

In Venezuela, where the number of abductions is rising, “express kidnappings” are the most common sort, according to the Venezuelan Violence Observatory (OVV), a think-tank based in Caracas.

Terra Firma, a security firm with a branch in the city, has noticed that kidnappings surge every two weeks, when most people get paid their wages, which suggests that the victims are working-class.

Economic hardship is one reason for the persistence of low-rent kidnapping. In Venezuela, where the economy is in a slump and foreign currency is scarce, fewer hostages can pay big-dollar ransoms, says a negotiator from Terra Firma.

The Economist “Quickie kidnappings – As abductions get faster, the poor are being targeted along with the rich” – June 6th 2015

For more on Terra Firma Risk Management kidnap response service, please click here.